Forest Gate Online Flower Delivery Terms

Terms & Conditions for Flower Delivery Forest Gate

Introduction

Welcome to the Terms & Conditions for our online flower delivery service, dedicated to customers in Forest Gate and the surrounding areas. These terms govern your use of our e-commerce platform, the ordering and delivery of flowers, as well as your rights and obligations. By placing an order with Flower Delivery Forest Gate, you agree to comply with and be bound by these Terms & Conditions. Please review this agreement carefully prior to making a purchase. If you do not accept these terms, you should not continue with your order.

Ordering Process

Our Flower Delivery Forest Gate service allows you to browse, select, and purchase a variety of flower arrangements online for delivery throughout Forest Gate and its neighbouring communities. Please follow these steps to complete your order:

Browse: View our selection of fresh flower bouquets and arrangements. Each product is accompanied by a detailed description and price.
Select: Choose your preferred flowers and arrangements. You may add multiple items to your shopping basket.
Add Delivery Details: Input accurate delivery information, including recipient name, address, postcode, preferred delivery date, and any additional instructions.
Review and Confirm: Ensure all order details are correct. You will have an opportunity to review your basket before proceeding to payment.
Place Order: Confirm your purchase by completing the checkout process. You will receive an order confirmation number on successful completion, and a confirmation email will be sent to the address provided.

By submitting an order, you are making an offer to purchase goods subject to these terms. All orders are subject to availability and acceptance by Flower Delivery Forest Gate. If, for any reason, we are unable to fulfill your order, we will notify you promptly and offer you an alternative, a replacement, or a full refund.

Payment Terms

Flower Delivery Forest Gate accepts a variety of secure payment methods, as detailed during the checkout process. Payment in full is required at the time of placing your order. The following terms apply:

Accepted Payment Methods: We accept major debit and credit cards, as well as select digital payment methods at our discretion. The full list of accepted methods will be presented at checkout.
Payment Security: All payment transactions are processed securely through reputable payment service providers. Your card details are encrypted and are not stored on our servers.
Order Confirmation: Orders will only be processed once payment has been successfully received.
Pricing: All prices displayed on the website are inclusive of the applicable VAT and delivery charges, unless otherwise stated. We reserve the right to change our prices without prior notice, but such changes will not affect orders already placed and confirmed.

Delivery Policy

Our online flower delivery service covers Forest Gate and surrounding areas. Please review the following terms regarding delivery:

Delivery Area: We deliver throughout Forest Gate and neighbouring communities. Please ensure your delivery address is within our coverage when ordering online.
Delivery Dates and Times: You may select a preferred delivery date at checkout. We will make every reasonable effort to deliver on your selected date; however, delivery times are not guaranteed and may be subject to factors beyond our control.
Recipient Availability: Please ensure someone is available to receive the flowers at the delivery address. If no one is present, we may leave the order with a neighbour or in a safe place, at our discretion, or attempt redelivery.
Non-Delivery: In the rare event that we cannot deliver your order due to incorrect address details or recipient unavailability, we will contact you as soon as possible to arrange an alternative solution.
Seasonal Variations: Flowers are subject to seasonal availability. In cases where a particular flower is unavailable, we reserve the right to substitute with an equal or higher value alternative, maintaining the style and character of the arrangement. We will notify you in advance where significant substitutions are necessary.

Cancellations and Changes

If you wish to cancel or amend your order, please read the following conditions:

Order Cancellation: Cancellations must be requested as soon as possible. If your order has not yet been processed or delivered, we will cancel and provide a full refund. Once an order is being prepared or has been dispatched, it may not be possible to cancel.
Order Amendments: If you wish to make changes to delivery details or the order contents, please contact us promptly. Amendments can only be made if the preparation and delivery process has not yet commenced.
Refunds: Where applicable, refunds will be processed using the same payment method as the original purchase, within a reasonable time frame.
Consumer Rights: These conditions do not affect your statutory rights under UK law, especially regarding faulty, damaged, or misdescribed goods.

Returns and Complaints

We strive to provide the highest quality flowers and customer service to all Forest Gate customers. However, if you are dissatisfied with your order, our complaints and returns procedure is as follows:

Damaged or Faulty Goods: If you receive flowers that are damaged or not as described, please contact us as soon as possible after delivery. You may be required to provide photographic evidence for assessment.
Resolution: Where goods are confirmed to be faulty or incorrect, we will at our discretion provide a replacement, arrange a redelivery, or offer a full refund.
Perishable Goods: Flowers are perishable, and therefore, complaints should be raised within 24 hours of delivery to ensure a prompt resolution.
Contact: Further guidance on how to raise a complaint or return a product can be found on our website under the customer service section.

Liability

Flower Delivery Forest Gate is committed to delivering quality products and services. However, our liability is subject to the following limitations:

Limit of Liability: Our responsibility for any claim, loss, or damage under these terms shall be limited to the value of the goods ordered. We do not accept liability for any indirect, incidental, or consequential loss arising from the use of our site or the purchase of our products.
Third Parties: We accept no liability for failures or delays in delivery caused by third parties, such as delivery service providers, provided these are beyond our reasonable control.
Exclusion of Liability: Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, nor fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
Accuracy of Information: While we strive to ensure all product information is accurate, variations in colour, shape, or size may occur as flowers are natural products.

Customer Obligations

As a customer of Flower Delivery Forest Gate, you agree to:

Provide accurate and complete contact and delivery information to enable successful delivery.
Confirm that you are authorised to use the payment method provided for your purchase.
Use our website and services only for lawful purposes and in accordance with these Terms & Conditions.

Intellectual Property

All content, images, and designs on the Flower Delivery Forest Gate website are the intellectual property of the business or their licensors. Reproduction, distribution, or modification of any part of the site without our explicit consent is prohibited.

Privacy and Data Protection

We are committed to protecting customer privacy in line with UK data protection laws. Personal information collected through the ordering process is used solely to process and deliver your order, manage your account, and communicate with you regarding your purchase. Please refer to our Privacy Policy for further details.

Changes to Terms & Conditions

Flower Delivery Forest Gate reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website, and it is your responsibility to review them periodically. Your continued use of our service constitutes agreement to the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Flower Delivery Forest Gate, shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Additional Information

If any provision of these terms is found invalid or unenforceable by a court, the remainder shall remain in full force and effect. These terms apply to all online flower delivery customers in Forest Gate and the surrounding areas. For any further clarification, please consult the customer service section on our website.