Returns, Refunds & Complaints Policy – Flower Delivery Forest Gate
Our Fresh Flowers Guarantee in Forest Gate
At Flower Delivery Forest Gate, your satisfaction is our top priority. As a trusted local florist serving both households and businesses in the Forest Gate area, we are proud to offer a Fresh Flowers Guarantee with every order. Whether you’re celebrating a special occasion or simply brightening someone’s day, our flowers are hand-selected for their quality and longevity. Our commitment means you can order with confidence, knowing your blooms arrive fresh, beautiful, and ready to impress.
Damaged-on-Arrival Policy
We take exceptional care to package and deliver your arrangements securely. However, should your flowers arrive damaged or not in their best condition, please notify us as soon as possible on the day of delivery. Please retain the original packaging and take clear photographs of the flowers and any visible issues. This allows us to quickly identify what went wrong and swiftly resolve the situation for you.
Freshness Window
We guarantee the freshness of our flowers for at least five days from the date of delivery, provided they are cared for according to the included instructions. If, for any reason, your flowers appear wilted or do not meet our freshness standards within this window, please get in touch. Our team will review your concerns and work to make it right. We pride ourselves on delivering only blooms that meet the highest expectations for quality and vitality in Forest Gate.
Refund & Replacement Options
If your flowers have arrived damaged, or you are dissatisfied with their freshness within the guaranteed window, we offer prompt solutions. Depending on your preference and the circumstances, we may:
- Replace the damaged or subpar arrangement with a fresh bouquet at no extra cost
- Issue a full or partial refund to your original payment method
- Provide a store credit for use on your next order with us
Our team will discuss the most suitable resolution with you. Please ensure any issues are reported within 48 hours of delivery so we can assist you efficiently.
Complaints Process
Your feedback is important to us, and we take all complaints very seriously. If you have concerns about your experience—whether related to product, delivery, or customer service—please reach out with a detailed description of the issue. Once your complaint is received, our customer support team will:
- Review the details thoroughly, including any supporting photos or notes
- Respond to you within 1-2 business days with a proposed resolution
- Take corrective action promptly to ensure your satisfaction
We believe in transparency and fairness throughout the entire process, treating every complaint with respect and urgency.
Your Trusted Local Forest Gate Florist
Flower Delivery Forest Gate is dedicated to serving our local community with outstanding reliability and care. Whether you’re a resident or a nearby business, you can rely on us not only for stunning fresh flowers, but also honest, responsive, and friendly service. Thank you for choosing us as your local Forest Gate florist. Your satisfaction with every bouquet is of utmost importance to us.
